Returns Policy
How do I make a return?
If you wish to return an item that is no problem. We’re happy to offer a refund or an exchange, as long as it’s within the return period. You must return the item(s) to us within 14 days of receiving your order.
Please note due to our commitment to competitive pricing, we regret that we are unable to provide free returns, Though we offer free delivery, our competitive prices mean we can’t offer free returns, you are responsible for their safe return including all costs.
To make the return process as quick and smooth as possible, please follow the below steps:
1. Contact us via our contact form within 14 days of your delivery to let us know you would like to return or exchange as well as why you would like to do so.
2. Make sure you package your order the same way it was received and in the original boxes. If you have not kept the original boxes, we cannot accept the return. it is your responsibility to make sure the products are re-boxed, we do not provide additional boxes. Items must not have been used or assembled in any way.
3. Send off to the returns address given to you, we will confirm once this is received and the refund or exchange is being processed. If a refund is chosen, this will be done within 14 working days of us receiving your return. your item must be received into our warehouse within 14 days of your initial return notification.
We do not accept responsibility for items lost or damaged in transit back to us. If you are returning your purchase by mail we recommend that you get proof of postage.
We advise using a shipping service that provides tracking, or purchasing shipping insurance to ensure we receive your returned item.
A 20% re-packinging fee will be applied upon the return/cancellation of your order.
Belmont UK Ltd retains the right to refuse a refund on any item deemed not to be resalable.
My item is faulty or damaged
We do our best to make sure all orders arrive in perfect condition. In the rare event that it does not, our customer services team is here to help.
We recognise that orders can sometimes arrive damaged and ask you to please always check your items thoroughly within 24 hours of arrival as we are unable to issue any refunds or replacements outside of our 14 day return policy.
If there is an issue with your order please contact us via our contact form as soon as possible. We will require photographic evidence for any faulty or damaged goods before we can arrange a replacement, so please include this and our team will help get your order replaced or refunded as quickly as possible.
Cancelling discounted orders
If a bulk-buy discount was applied to your order based on a minimum spending requirement, returning any part of the discounted order may reduce your total spending, potentially rendering you ineligible for the discount. We retain the right to subtract the entire discount from your refund. If you plan to return part of a discounted order, please get in touch with us to discuss the matter.
Receiving your refund
We’ll refund your money in the same way you paid for your product.
By credit or debit card - Your money will go back onto the same card.
Please allow up to 10 working days for the refund to show in your account.
By Bank Transfer – All bank transfers refunds will go back into the same bank account.
Your statutory rights
Nothing in this policy affects your statutory rights
Policy updated January 2024.